Interfix Washrooms Ltd is dedicated to safely refurbishing washrooms and enhancing the user experience and staff productivity.
Our purposes in processing data
These are:
- To provide information about our products or services to our customers, potential customers and other parties who may have a need, legal obligation or desire to refurbish their washroom areas.
- To carry out our obligations arising from any contracts entered into with our customers.
- To provide information through regular newsletters to our customers and others who have expressed an interest in the services we provide.
- To be able to ensure we comply with employment law as regards our staff, and can fulfil our obligations to them, for example by paying their salaries promptly and to the correct accounts.
We believe that processing data for these reasons will not only help our business to thrive, but also lead to more hygienic washroom environments for staff, members of the public and students. In improving washroom hygiene and user experience we not only increase productivity but also the company or school’s image.
We also help our customers to fulfil their legal obligations to provide safe washroom conditions through both the products we install and the information we provide through our website, email bulletins and in wider knowledge sharing at events and in written articles, about washroom refurbishment.
If we could not process data, our ability to reach the people responsible for refurbishing washroom would be diminished. Our business would stagnate and service standards decline, and the wider awareness of washroom hygiene would be diminished.
Why our processing of data is necessary
Although it is possible for those responsible for refurbishing washrooms on their sites to find a lot of information on our website and in our marketing literature, they could miss out on information useful or of interest to them, and we could miss out on potential business, if we did not also proactively provide information by email, post telephone or by social media platforms such as Linked in, Twitter or Facebook.
Email bulletins (from which recipients can unsubscribe at any time, including through a link within the emails themselves) are typically sent once or twice per month. An individual within Interfix’s database could typically expect between two and four phonecalls per year, the subject of which could range from informing them of new products and services or asking for feedback on their experience of our service, to assessing whether their need for our products and services had changed, or checking that they wish to remain on our database. The frequency of such communications, and the fact that they relate potentially or directly to the recipients’ business, satisfies us that they are not intrusive. Any requests to cease calling are clearly recorded on our internal system.
We hold and process data about our staff without which we would be unable to fulfil our legal obligations or normal duties as employers. Without processing employee data, we could not have employees; without employees, our business would not be viable.
The impact our data processing has on those whose data we process
We fully appreciate the rights of the individuals whose data we process, and recognise that in the event of any clash between their rights and our legitimate interests, their rights take precedence.
We collect data in the course of our business, and only in a commercial context. Except in relation to our own staff, none of it is ‘sensitive’ as defined under data protection regulations, such as information relating to any individual’s health or income. The data is typically already in the public domain, even if not all in the same place. We believe that the type of data we hold is such that the people it relates to would reasonably expect it to be used in a commercial context by companies – like Interfix – who are offering products and services which aim to provide solutions to challenges their businesses face.
The data we hold about our customers is used primarily for the purposes of communicating with them. They are able to opt out of future email bulletins through unsubscribe links, and can contact us should they not want us to hold or use information about them.
The data we hold about our staff and job applicants enables us to fulfil our duties as an employer, including payment of salaries, processing of job applications and meeting our legal obligations. Although much of this data is sensitive, it is typical of what employers could be expected to process and our employees’ provision of their data to us demonstrates their understanding that it is necessary for us to process. Precautions are in place to limit access to this sensitive staff data only to those who need it for the fulfilment of employer responsibilities.